Please read through our returns policy carefully as you are agreeing to this when you make a purchase with us. If you are not completely satisfied and your order qualifies, we offer refunds and exchanges within 14 days of delivery with tags attached & in original unworn conditions.
You can easily return your item for a refund or an exchange through our return portal.
We offer free shipping labels for exchanges, while pre-paid shipping labels for refunds. In this case, return costs are deducted from total refund amount.
- US & UK Customers: a fee of $9.75 applies per returned order in case of standard shipping. This will be deducted from your order total. If you selected the Express Shipping method, the return fee is $19.75 that will be deducted from your order total.
- Europe Customers: Pink & Flare is not responsible for the cost of return shipping. The envelope flat rate varies from 8€ to 20€, depending on the Country where the package is shipped from and on the weight. Please, follow the instructions below.
Return Requirements:
- Merchandise must be returned within 14 days from receiving it. Items returned past the 14-day period, will NOT be eligible for return and you are responsible for the postage back to you.
- Returns of orders over 150USD are eligible only for exchanges.
- Merchandise must be unworn, unwashed, unstained and unperfumed.
- Bodysuits, swimwear and undergarments cannot be returned for any reason.
- Merchandise must have all tags, including any Pink & Flare hangtags, attached.
- Bodysuits, swimwear and undergarments cannot be returned for any reason.
- All items with prices ending in $XX.50 are Final Sale. These items cannot be returned/exchanged.
Please Note:
- You will receive your refund in the original form of payment.
- If you exchanged your item, you need to return it. After its reception, we'll be emailing you the credit.
- Once the refund is issued, it will take 7-10 business days for your bank to process.
- Original shipping fees are non refundable.
- All returns remain the responsibility of the purchase until received by Pink & Flare.
- One return label is provided per order.
- Original shipping fees are non refundable. If you selected the Express method, 10-15USD will be deducted from the refund total.
- Items returned that do NOT meet the above requirements will not be issued a refund and you will be responsible for postage back to you.
- Non-Pink & Flare items sent to us will be discarded upon receipt.
Pink & Flare reserves the right to solely define and limit, refuse and/or reject returns from customers at any time due to irregular or excessive return histories.
Select Your Country
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RETURNS FROM THE USA
- Please download and print the return form below.
2. Complete the form and send it to us along with your return.
If you do not have access to a printer, you may also simply include your original paper invoice that came with your order. We need some way to identify the return as yours otherwise there can be major delays with processing your return.
If using the original Pink & Flare packaging to return your item, please ensure the original post label is removed or fully covered to avoid delays in delivering your parcel back to our warehouse.
3. Please, initiate your return from this link
USA ADDRESS
9561 Satellite Boulevard
Suite 317-FMC1001417
Orlando, FL 32837 USA
RETURNS FROM THE UK
- Please download and print the return form below.
2. Complete the form and send it to us along with your return.
If you do not have access to a printer, you may also simply include your original paper invoice that came with your order. We need some way to identify the return as yours otherwise there can be major delays with processing your return.
If using the original Pink & Flare packaging to return your item, please ensure the original post label is removed or fully covered to avoid delays in delivering your parcel back to our warehouse.
3. To request a return label, please fill out the following Return Form.
ITALY ADDRESS
MAR SRLS
Corso Magenta 56, 20123
Milano, Italia
RETURNS FROM THE REST OF THE WORLD
- Please download and print the return form below.
2. Complete the form and send it to us along with your return.
If you do not have access to a printer, you may also simply include your original paper invoice that came with your order. We need some way to identify the return as yours otherwise there can be major delays with processing your return.
If using the original Pink & Flare packaging to return your item, please ensure the original post label is removed or fully covered to avoid delays in delivering your parcel back to our warehouse.
Pink & Flare is not responsible for the cost of return shipping.
3.We suggest you use your country's national postal service as it will usually offer the most cost-effective option for returning your products. For example, using Royal Mail if you are based in the United Kingdom. If you need more advice on how best to ship your return from your country, please contact support@pinkadnflare.com
The envelope European Postal flat rate varies from 8€ to 20€, depending on the Country where the package is shipped from and on the weight.
ITALY ADDRESS
Corso Magenta 56, Piano Terra
20123, Milano, Italy
Contact Us
If you still have any questions, please fill the format below.
We usually respond to every email within 24 hours!
We will be happy to help you.