Please read through our returns policy carefully as you are agreeing to this when you make a purchase with us.
If you are not completely satisfied and your order qualifies, we offer refunds and exchanges within 14 days of delivery with tags attached & in original unworn conditions:
You can easily return your item for a refund or an exchange through our return portal.
We offer free shipping labels for exchanges, while pre-paid shipping labels for refunds. In this case, return costs are deducted from total refund amount.
- If you would like to make an exchange, return your merchandise as soon as possible and place a new order for the size/style you would like. Once we receive the original order we will issue a refund if the items are deemed eligible according to the return requirements laid out below.
-
US & UK Customers: a fee of $9.75 applies per returned order. This will be deducted from your order total.
-
Europe Customers: Pink & Flare is not responsible for the cost of return shipping. The envelope flat rate varies from 8€ to 20€, depending on the Country where the package is shipped from and on the weight. Please, follow the instructions below.
Return Requirements:
- Merchandise must be returned within 14 days from receiving it. Items returned past the 14-day period, will NOT be eligible for return and you are responsible for the postage back to you.
- Merchandise must be unworn, unwashed, unstained and unperfumed.
- Returns must be received in new condition; unworn, unwashed, and with the hygienic liner intact. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to refusal.
- For reasons of hygiene, underwear and swimwear can't be returned.
- Merchandise must be properly folded, have all tags, including any Pink & Flare hangtags, attached.
- Bodysuits, swimwear and undergarments cannot be returned for any reason.
- All items with prices ending in $XX.50 are Final Sale. These items and items purchased with BLACK FRIDAY discount cannot be returned/exchanged.
Please Note:
- You will receive your refund in the original form of payment.
- Once the refund is issued, it will take 2-5 business days for your bank to process.
- Original shipping fees are non refundable. In case of Free shipping, the shipment cost will be deducted from your order total. (For instance, if you ordered >150USD and got free express shipping, the Express shipment cost of 22USD will be deducted from your refund).
- All returns remain the responsibility of the purchase until received by Pink & Flare.
- One return label is provided per order.
- Original shipping fees are non refundable.
- Items returned that do NOT meet the above requirements will not be issued a refund and you will be responsible for postage back to you.
- Non-Pink & Flare items sent to us will be discarded upon receipt.
Pink & Flare reserves the right to solely define and limit, refuse and/or reject returns from customers at any time due to irregular or excessive return histories.
RETURNS FROM USA
- Please download and print the return form below.
RETURN FORM
2. Complete the form and send it to us along with your return.
If you do not have access to a printer, you may also simply include your original paper invoice that came with your order. We need some way to identify the return as yours otherwise there can be major delays with processing your return.
If using the original Pink & Flare packaging to return your item, please ensure the original post label is removed or fully covered to avoid delays in delivering your parcel back to our warehouse.
Pink & Flare is not responsible for the cost of return shipping.
3. Please, you can initiate your return from this page
USA ADDRESS
9561 Satellite Boulevard
Suite 317-FMC1001417
Orlando, FL 32837 USA
RETURNS FROM UK & EUROPE
choose your preferred return postage option below and hold on to proof of postage:
To request a return label, please fill out the following Return Form.
We suggest you use your country's national postal service as it will usually offer the most cost-effective option for returning your products. For example, using France La Poste if you are based in France.
Once the form is submitted, please allow up to two business days for us to generate a return label and email it to you. (Return label will be sent to the original email used on the order.)
Our business hours are Monday - Friday 9AM - 5PM (PST). Once your return arrives to us, please allow up to two weeks for processing.
FREE STANDARD SHIPPING ON ORDERS OVER $50!
We offer Free Standard Shipping for all orders worldwide!
Express Shipping fees are non-refundable.
WHEN WILL MY ORDER SHIP?
Orders take 3-5 business days to be processed and shipped. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method.
Please note, if your order has more than +4 items, processing time might be delayed by some days.
Some may take longer if your order includes favourite pieces experiencing stock availability issues, the order can take between 5 to 10 business days to process.
You will receive an email with tracking information when your order has been shipped.
PACKED
Once orders are 'packed', you may not change or cancel. We offer a 14-day warranty upon receipt.
SHIPPING TIME
Processing Time + Shipping Time = Delivery Time
Pink & Flare is not liable for missing parcels due to errors on the customer or carrier part or for wrong shipping addresses.
SHIPPING COST BY TOTAL ORDER VALUE (USD)
| USA, UK & Europe |
Delivery Time |
0-$50 |
$50-$75 |
+$75 |
| Standard Shipping |
Est. delivery 6/9 days from the shipment |
$4,95
|
FREE |
FREE |
|
Express Shipping
|
Est. delivery 3/5 days from the shipment |
$14,95 |
$9,95
|
FREE |
DELIVERED SHIPMENTS BY TRANSIT TIME (at 07/14)
We would like to be as transparent as possible with you. Therefore, here below you may find the latest delivery times. The % indicates the number of packages out of total deliveries
| Transit Time |
Shipment Method |
Delivery days |
| 1-3 days |
Express |
18% |
| 3-5 days |
Express/Standard
|
27% |
| 5-9 days |
Standard |
55% |
| 10-15 days |
Standard |
5% |
Pink & Flare is not responsible for any delays caused by the carrier, especially during high-volume periods and we can never guarantee a delivery date.
* Please be aware that free shipping options will be calculated at checkout and they will be available based on products combinations.
Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Regular service resumes immediately after each holiday.
Factors such as delayed logistics and customs clearings may have an impact on the delivery time.
We ship worldwide, excluding Canada, Germany, Ukraine, Iran, North Korea, Syria, Sudan, Serbia, Algeria, Albania, Oman, Tunisia and others.
A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be issued to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.
If you have any further questions related to your delivery, please contact our Customer Care team.
CHANGE THE DELIVERY ADDRESS
Unfortunately once your order has been placed, we are unable to make any changes. Please make sure to double check your shipping and billing information is correct before submitting your order.
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United States