Help Center

FAQ

POPULAR QUESTIONS

Can I collaborate with Pink & Flare on Social media?

Do you have a store I can visit?

How long will it take for me to receive my order?

I didn’t receive an order or shipping confirmation. What should I do?

SHOPPING

Is the Registration Mandatory?

Can I get a discount if I make a larger order?

What should I do if I want to add or remove the items in the cart?

PAYMENT

What is PayPal?

After making a payment, can I change my billing or shipping information?

How do I know if my payment has been received?

Do you provide an invoice?

Can I use other payment methods to pay for the order, such as a credit card?

DELIVERY

When will I receive my items after I place an order?

Do you ship to my country and what are the shipping rates?

How do I track my order?

How do I know if my items have been shipped or not?

If Customs duties are incurred, who is responsible for them?

If my items are detained by Customs, who is responsible for clearance of the items?

I have not received the shipment notification email. What can I do?

AFTER SALES

How can I cancel my order, before and after payment?

How can I return purchased items to Block Trend?

Under which circumstances would an item be able to be exchanged or returned?